Privacy & Collection Notice

What personal information do we collect?

We may collect the following personal information directly from you:

• (a) identifying information such as your name;
• (b) contact details;
• (c) your interests and preferences;
• (d) information to assist in the resolution of complaints;
• (e) information about payment for services, including your bank account details;
• (f) any additional information you provide through our forms, app or website;
• (g) account login details, profile information and user preferences;
• (h) booking history, appointment details, service preferences, location information and communications with us or technicians;
• (i) payment transaction information, deposits, refunds, cancellations and dispute information;
• (j) reviews, ratings, referrals, gifting, loyalty activity, consent records and support requests;
• (k) health, treatment, medical history, consent, clinical or aftercare information where relevant to medical aesthetics or other services;
• (l) for technicians, professional profile information, ABN or business details, services, pricing, availability, work locations, portfolio images, qualifications, licences, certifications, insurance, verification information, endorsements, reviews, client records, income and payout information; and
• (m) device, app usage, analytics and technical information, including cookies, IP address, log data and security information.

We may also collect the following personal information from third parties:

• (a) individuals nominated or authorised by you, including where another person books services for you;
• (b) technicians, salons, clinics, category leaders and approved professionals involved in referrals, vetting, bookings or service delivery;
• (c) payment processors, identity verification providers, booking and calendar providers, software, cloud hosting, analytics, communications, customer support and AI service providers;
• (d) publicly available sources, social media, websites, professional directories, regulators, professional bodies and other third parties with your consent; and
• (e) our professional advisers and business partners where reasonably necessary for our functions and activities.

Why do we collect your personal information?

We may collect and disclose your personal information for the following purposes:

• (a) provide our services;
• (b) manage, improve, and conduct our business;
• (c) obtain feedback or manage complaints;
• (d) respond to queries;
• (e) required or authorised by or under an Australian law or a court/tribunal order;
• (f) create and manage accounts, profiles, technician applications and approved professional listings;
• (g) facilitate discovery, bookings, rebookings, deposits, payments, refunds, cancellations, disputes and customer support;
• (h) verify identity, licences, credentials, insurance, eligibility, vetting status and compliance requirements;
• (i) operate reviews, referrals, gifting, loyalty, Guardian Hub, SOS, incident-reporting and safety features;
• (j) personalise recommendations, communications and service discovery, and operate approved marketing and Growth Studio tools with consent;
• (k) meet legal, regulatory, insurance, accounting, tax, reporting and risk-management obligations; and
• (l) develop, test, secure and improve our app, website, products, services, AI systems and business operations.

Who do we disclose your personal information to?

We may disclose your personal information to the following third parties:

• (a) Elle.Be.O related bodies corporate;
• (b) external contractors or third parties who provide services on our behalf such as software suppliers;
• (c) anyone to whom part or all of our assets or businesses are transferred or sold;
• (d) government agencies, regulatory bodies, and law enforcement agencies, or other similar entities;
• (e) our professional advisers, including lawyers, accountants, or auditors;
• (f) where disclosure will prevent or lessen a serious or imminent threat to the life, health or safety of any individual, or to public health or safety;
• (g) the disclosure is reasonably necessary to take appropriate action in relation to a suspected unlawful activity or serious misconduct;
• (h) payment processors, identity verification providers, booking and calendar providers, software, cloud hosting, analytics, communications, customer support, AI service providers and other service providers who help us operate the Platform, process bookings and payments, verify users, provide support and maintain safety;
• (i) technicians, salons, clinics, category leaders and approved professionals involved in referrals, vetting, bookings, service delivery, complaints, refunds, rebookings or dispute resolution; and
• (j) current and future related bodies corporate, affiliates, successors and assigns, and actual or prospective investors, purchasers, transferees, assignees, novatees, merger partners or restructure participants involved in any investment, financing, restructure, reorganisation, merger, acquisition, sale, transfer, assignment, novation or disposal of all or part of Elle.Be.O's business, shares, assets, platform or services, and their advisers.

Elle.Be.O is likely to disclose your personal information to recipients in the United States of America, the United Kingdom, the European Union or European Economic Area, and other countries where our cloud hosting, software, payment, identity verification, analytics, communications, customer support, AI, booking integration and professional service providers store or process information.

Where to find our Privacy Policy?

More details about the ways in which we handle your personal information are set out in our Privacy Policy, available on our website and app at ellebeo.com/privacy. It includes information about how you can request access to or seek correction of your personal information held by us and how to lodge a complaint regarding the handling of your personal information.