Booking Terms & Conditions

1. Acceptance of these Terms and Conditions

(a) These Terms and Conditions outline Our relationship with You now and in the future.

(b) By booking an Appointment using Our Platform, You agree that You:

• (i) are located in Australia or intend to receive Technician Services in Australia on the date of booking;
• (ii) have completed the booking process Yourself or authorised another person to make the booking for You;
• (iii) are bound by these Terms and Conditions; and
• (iv) are legally entitled to do so and are at least 18 years old (even if the person You are booking for is a Child).

(c) If You do not agree to this then You must not book an Appointment using Our Platform.

2. Account

2.1 To make a booking You must register for, and hold, an active Account. To create an Account, You must:

• (a) be at least 18 years old;
• (b) obtain a successful identity verification check with Our ID Verification Partner; and
• (c) comply with the Website Terms and Conditions.

3. Booking Fees and payment of Service Fees

(a) We reserve the right to change Our Booking Fee from time to time, acting reasonably. The current Booking Fee will be displayed on the Platform and made available to You at the time of Booking.

(b) The Booking Fee and all Service Fees displayed on the Platform are quoted in Australian dollars and are inclusive of GST.

(c) You acknowledge the Service Fee is determined by the Technician. The relevant Service Fee will be displayed on the Platform. The Technician reserves the right to update the Service Fee from time to time, acting reasonably.

(d) You warrant You are authorised to use the payment method You provide in connection with the payment of the Booking Fee and Service Fees for Your Appointment.

(e) At the time of booking Your Appointment, You must pay the Booking Fee and 30% of the Service Fee (Service Deposit). Your Appointment is not confirmed until it has been accepted by the Technician and successful payment of the Booking Fee and Service Deposit has been processed by Our Payment Partner. Once Your Appointment is confirmed, the Service Deposit will be released to the Technician.

(f) Following Your Appointment, You will be issued an Invoice by the Technician via the Platform confirming the Service You received and the remaining 70% balance of the Service Fee payable (Remaining Service Fee). You will also be asked to confirm via the Platform that You have received the Technician Services in full.

(g) If You choose to pay the Remaining Service Fee by card via the Platform, the Remaining Service Fee will be held by Our Payment Partner and will not be released to the Technician until both You and the Technician have confirmed on the Platform that You attended the Appointment and received the Technician Services.

(h) If You choose to pay the Remaining Service Fee in cash, You must confirm via the Platform that You attended the Appointment, received the Technician Services in full and have paid, or will pay, the Remaining Service Fee directly to the Technician.

4. Coupon Discounts

(a) The Technician may, from time to time, offer Coupon Discounts in respect of their Technician Services. The Coupon Discounts will be subject to the conditions and eligibility criteria specified by the Technician and displayed on the Platform.

(b) A Coupon Discount may be applied by You at the time of booking an Appointment via the Platform.

(c) If the Coupon Discount is valid and has been successfully applied, the Service Fee displayed on the Platform at the time of booking will be updated to show the discount.

5. Supply of the Service

(a) You acknowledge that:

• (i) the Technician is an independent beauty services contractor and is not an employee, agent, or partner of Us;
• (ii) the Technician is solely responsible for the supply of the Technician Services to You; and
• (iii) We do not supervise, direct, or control the Technician in the supply of the Technician Services.

(b) We make no representation or warranty in respect of the Technician Services, including that they will be of acceptable quality or fit for purpose.

6. Rescheduling, Cancellations, and Refunds

6.1 Rescheduling:

• (a) You may request to reschedule Your Appointment via the Platform.
• (b) If the rescheduling request is made more than 48 hours before the scheduled time of Your Appointment, the Booking Fee and Service Deposit will be transferred to the rescheduled Appointment.
• (c) If the rescheduling request is made less than 48 hours before the scheduled time of Your Appointment, the Service Deposit will be forfeited to the Technician and You must make a new booking and pay a new Booking Fee and Service Deposit.

6.2 Cancellations by You:

• (a) You may cancel Your Appointment via the Platform.
• (b) If the cancellation is made more than 48 hours before the scheduled time of Your Appointment, the Service Deposit will be refunded to You, but the Booking Fee is non-refundable.
• (c) If the cancellation is made less than 48 hours before the scheduled time of Your Appointment, the Service Deposit will be forfeited to the Technician and the Booking Fee is non-refundable.

6.3 Cancellations by the Technician:

• (a) If the Technician cancels Your Appointment, the Booking Fee and Service Deposit will be refunded to You in full.

7. Disputes

(a) If a dispute arises in respect of the Technician Services, You should attempt to resolve the dispute directly with the Technician in the first instance.

(b) If the dispute cannot be resolved directly with the Technician, You may notify Us of the dispute via the Platform.

(c) We will review the dispute and may, in Our absolute discretion, facilitate a resolution between You and the Technician. However, We are not a party to the dispute and have no obligation to resolve the dispute.

8. Governing Law

(a) These Terms and Conditions are governed by the laws of New South Wales, Australia.

(b) You submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia, and any courts which may hear appeals from those courts in respect of any proceedings in connection with these Terms and Conditions.